Terms of sale

These terms apply when you buy from this website. Please read them before you order.

Who we are

We are Somar Group Ltd, trading as Tranquilux, a company registered in England and Wales with company number 15783106. Our registered office is 41 Rectory Grove, London, England, SW4 0DX. You can contact us at oscar@tranquilux.co.uk.

The product and price

We sell one product: the Tranquilux silk sleep mask in black, described on our home page. The price is £24.95, which includes delivery to a UK address.

Ordering and payment

You pay through Stripe when you place your order. Our contract with you starts when we accept your order, which happens when your payment is taken and you see the order confirmation. If we cannot fulfil your order, for example because we have run out of stock, we will tell you and refund you in full.

Delivery

We deliver to UK addresses only. We dispatch the next working day, by Evri, which usually takes 2 to 3 working days. The mask is your responsibility once it has been delivered to the address you gave.

Returns and cancellation

You can return the mask within 30 days of delivery, and you have a legal right to cancel within 14 days. Our returns policy explains both.

If something goes wrong

If the mask is faulty or not as described, you have rights under the Consumer Rights Act 2015. Nothing in these terms affects those rights. We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. We do not exclude or limit liability where it would be unlawful to do so.

Law

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of where you live.