Returns

We want you to be happy with your mask. If you are not, you can return it. This policy applies to orders placed on this website and delivered in the UK.

30-day returns

You can return your mask within 30 days of the day it is delivered. Email us at oscar@tranquilux.co.uk with your order details, then send the mask back to the address below. You pay the cost of return postage. We suggest a tracked service, as we cannot refund an item that does not reach us.

We will refund the price you paid, to your original payment method, within 14 days of receiving the return.

Your legal right to cancel

Under the Consumer Contracts Regulations 2013 you also have the right to cancel your order for any reason within 14 days of the day the mask is delivered. To cancel, tell us clearly, for example by email. You then have a further 14 days to send the mask back.

If you cancel within these 14 days, we refund the price you paid, including the standard delivery charge. You pay the cost of returning the mask. We refund you within 14 days of receiving the mask back, or of you showing us proof that you have sent it, whichever is sooner.

We may reduce the refund if the mask has been handled more than is needed to see what it is and how it works.

Faulty items

If your mask is faulty or not as described, email us and we will put it right. Your rights under the Consumer Rights Act 2015 are not affected by this policy, and in that case we will cover the cost of return.

Where to send returns

Tranquilux Returns, 41 Rectory Grove, London, SW4 0DX